This is First Great Western’s Vision for their company:-
“Our vision is to be the leading train company and our customers’ preferred choice of travel. Our people, through their passion, energy and commitment, will provide customers and communities with travel that is safe, reliable and enjoyable.”
Preferred choice? Can any tell me what choice there is? A treacherous A36 between Salisbury and Southampton with hideous amounts of traffic and difficult parking at either end, an eternity on a bus that makes you feel sea-sick, or my preferred choice of paying large sums for a train that doesn’t turn up.
It goes on:-
“We will achieve this by exceeding your expectations of journeys by train.
From first contact to arrival at the final destination, we will make certain that journeys with us are comfortable and secure, easy and reliable, and that as a customer you feel welcomed and valued.”