This is what our First Great Western ‘consumer champion’ Charles Howeson had to say about the company:
The company has recognised the problems experienced by its customers and is working hard to address those within its control, however, unfortunately, many are not of its making, and in addition it has to cope with some unique difficulties associated with our region’s infrastructure.
Does this sound exactly like the story FGW’s executive spin us? Sadly so. He also makes a distinction between “customers and stakeholders.” That says a lot. I can already see the ghost of I.K. Brunel with his head in his hands.
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