FGW boss Alison Forster said in an announcement on 20 April that:
Customers will see real benefits soon
I dread to think of the reality of the benefits FGW will offer. Not to travel by train perhaps? She also said that last year was an “enormous challenge” for the rail company. How hard is it to continue to run a rail service that was running relatively well and improving before they took it over?! It’s not a flippin’ space programme!
If you have a complaint about First Great Western, please visit http://www.railvoice.co.uk You can then post complete details of your complaint and it will be forwarded to FGW.